My team are currently working with leading suppliers of technology like JAM IP, Cisco, Verint, SAP and others to look at the process & technology impacts of change on OPEX and these subjects will be discussed in due course.

The link between the ERIC measures and bottom-line results has been well documented and still represents the only service measure of its type in the world to show an academically proven correlation with profit.  However, whilst this is still a highly influential and relevant finding, major concerns exist about the current economic conditions and the appetite for significant CAPEX Programmes during the next 6 months +.

Harding & Yorke initiatives are proven to generate positive impact on OPEX and revenues.   Therefore it makes sense to look in more detail at those areas of expenditure where an empathetic culture or interaction will have a positive effect in terms of efficiency or will allow a reduction in expenditure in line with many organisations’ current needs.

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