Whitepapers
| Selection | File type icon | File name | Description | Size | Revision | Time | User |
|---|---|---|---|---|---|---|---|
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Empathy plays a key role in social understanding, but its empirical measurement has proved difficult. The Empathy Quotient (EQ) is a self-report scale designed to do just that. This series of four studies examined the reliability and validity of the EQ and determined its factor structure. | 156k | v. 1 | 22 Jun 2011, 03:47 | Jamie Lywood | |
| Ċ | View Download |
In 2009 Harding & Yorke presented the findings of a 4-5 year benchmarking programme to Jamie Lywood and Professor's Merlin Stone and Yuksel Ekinci. This is the result of their analysis between Empathy and Profitability | 78k | v. 1 | 22 Jun 2011, 03:50 | Jamie Lywood | |
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This paper is an explanation of TERMS used by Harding and Yorke in their reporting. It covers everything from what is Net Promoter Score to how to calculate Statistical Relevance | 370k | v. 3 | 22 Jun 2011, 03:53 | Jamie Lywood | |
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A brief synopsis on why we feel that the Harding & Yorke empathy measures adopted by, and available under license from, Compathy, are more relevant and insightful than NPS measures | 194k | v. 1 | 13 Jan 2012, 01:34 | Jamie Lywood | |
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Something for Everyone - Participation Costs for single and multiple measures and SOCAP Membership | 41k | v. 1 | 6 Oct 2011, 07:23 | Jamie Lywood | |
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Something for Everyone - How we use the Absolute Scale. A one-page document that explains how we use a combined verbal and interval scale for optimum accuracy. | 454k | v. 1 | 6 Oct 2011, 07:22 | Jamie Lywood | |
| Ċ | View Download |
This is a sample benchmark paper from the Motor Industry - taken from the ERIC (Empathy Rating Index Company) Programme 2004 to 2009 | 186k | v. 1 | 22 Jun 2011, 03:55 | Jamie Lywood |