Whitepapers

Ċ 2004_Lawrence_etal_MeasuringEmpathy.pdf
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Empathy plays a key role in social understanding, but its empirical measurement has proved difficult. The Empathy Quotient (EQ) is a self-report scale designed to do just that. This series of four studies examined the reliability and validity of the EQ and determined its factor structure.  156k v. 1 22 Jun 2011 03:47 Jamie Lywood
Ċ AcademicJournal-H&Y.pdf
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In 2009 Harding & Yorke presented the findings of a 4-5 year benchmarking programme to Jamie Lywood and Professor's Merlin Stone and Yuksel Ekinci. This is the result of their analysis between Empathy and Profitability  78k v. 1 22 Jun 2011 03:50 Jamie Lywood
Ċ ExplanationofH&YTERMS.pdf
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This paper is an explanation of TERMS used by Harding and Yorke in their reporting. It covers everything from what is Net Promoter Score to how to calculate Statistical Relevance  370k v. 3 22 Jun 2011 03:53 Jamie Lywood
Ċ Harding&YorkeMeasuresvs.NPS.pdf
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A brief synopsis on why we feel that the Harding & Yorke empathy measures adopted by, and available under license from, Compathy, are more relevant and insightful than NPS measures  194k v. 1 13 Jan 2012 01:34 Jamie Lywood
Ċ Howmuchdoesparticipationcost.pdf
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Something for Everyone - Participation Costs for single and multiple measures and SOCAP Membership  41k v. 1 6 Oct 2011 07:23 Jamie Lywood
Ċ HowweusetheAbsoluteScale.pdf
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Something for Everyone - How we use the Absolute Scale. A one-page document that explains how we use a combined verbal and interval scale for optimum accuracy.   454k v. 1 6 Oct 2011 07:22 Jamie Lywood
Ċ motorinsurancesample.pdf
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This is a sample benchmark paper from the Motor Industry - taken from the ERIC (Empathy Rating Index Company) Programme 2004 to 2009  186k v. 1 22 Jun 2011 03:55 Jamie Lywood
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