This page is for interested parties to find and assess Licensees for the UK & EMEA (Europe, Middle-East and Africa). A territory is described as the geographical area where the company operation is being assessed or worked on.
UK & EMEA Licensees include: Definity LimitedDefinity’s mission is to help clients to derive the highest possible value from every customer interaction. We do this by looking at an organisation from both the employee’s and the customer’s perspective. We identify the subtle nuances of culture, processes and behaviour that are being heard and received by customers and change these, always for the better, in order to move our clients’ profits and repeat business further forward. Our clients tell us that we inspire them! We create a partnership, combining our expertise with our clients’ unique talents and insights, to help people develop the skills, knowledge, attitudes and confidence to deliver truly exceptional experiences to their customers and to make their organisation a great place to work. We're excited to have become the first ever Empathy Licensee for the UK and EMEA! We've specialised in the 'science of empathy' for many years and are committed to continuing to deliver excellence in everything we do. For more information go to our website 'www.definity-uk.com'. Mpathy Plus Contact: Martin Jukes E-mail: martin@mpathyplus.co.uk Telephone: 08450 569800 Mpathy Customer Experience, trading as Mpathy Plus are management consultants with a real focus on improving customer service and the customer experience. We provide a wide range of services across all sectors with our expertise being in developing organisations and services around the customer. Our expertise includes strategic development, designing and building contact and customer service centres in addition to undertaking reviews of performance and operations. We address the issues surrounding people, process, technology and more whilst also providing a customer perspective. Operating at both a strategic and operational level, we are able to provide our clients with the expertise and support that they require to continuously improve performance to achieve greater value and increase customer satisfaction. We deliver real insight into how an organisation is behaving and performing from using an evidential base combined with the experience of having been there and done it many times. Our clients tell us that they appreciate our honesty and pragmatism whilst also benefiting from the sharing of our knowledge and experience. We hope that they also enjoy the experience of working with us. We are real people who are excited by creating improvement and observing the impact on people and customers. Becoming an Empathy Licensee is a really good fit for our business and we are looking forward to our clients benefiting substantially from our extended suite of product offerings. For more information go to our website 'www.mpathyplus.co.uk'. SOCAPiE
Contact: SOCAPIE Website or, call: 0845 450 1750 for information on discounted packages or E-mail: something4everyone@compathy.co.uk The Society of Consumer Affairs Professionals in Europe (SOCAPiE) represents professionals within the consumer affairs and customer service industry. SOCAP in Europe is a not for profit organisation that is run with value for its members in mind. Membership Benefits There are many benefits to joining SOCAP in Europe. Just some of these are listed HERE. Most importantly our member driven approach and the specific individual support offered by our voluntary Board, allows us to help you to get the best from your SOCAP in Europe membership. You tell us your needs, and we will do our best to meet them. For this reason the list of benefits of SOCAP membership is continually expanding. We are delighted to be launching the Something4Everyone Benchmarking Programme together with Compathy and Oxford Brookes University Business School. Existing Members can claim up to 20% discount and we are encouraging new members to join and benefit from SOCAPiE Membership together with a benchmark measure. You can join SOCAPiE directly from our website or contact Jamie Lywood (Compathy) to take advantage of the discounted package information. Rocket Consultancy Ltd Contact: Cilla McKay on +44(0)1865 301 323 or email cmckay@rocketconsultancy.com Client experience has been gained from the areas of financial services, commerce, local government, technology, service and utilities. The team is able to gain a clear understanding of the Client’s current position and then working in conjunction with internal targets and strategies to develop ongoing first class performance and measurable results. Rocket Consultancy provides support to enhance business processes. Cilla's particular role is to ensure all projects deliver a tangible Return on Investment. Areas of expertise include: Developing consultancy propositions to provide Leadership and sales teams with the skills and direction needed to achieve defined business goals. These include:
Specialties include:
CGA Experience We help you discover what kinds of experience your customers will value – what kind of ‘journey’ through your business will engage them in the most effective way. Through doing this, we turn them into trusting supporters of your brand, in a world where increased choice is eroding loyalty and increasing customer churn.
Our Customer at the Heart™ (CATH) programme is designed to truly make your organisation customer centric. Embracing all of our skills, experience and methodologies the full CATH programme incorporates: customer insight, strategic direction setting, customer & experience proposition development, organisational transition and metric & process definition. Our approach to Customer Insight is different from traditional customer research. We’ll help you understand why your customers behave the way they do, rather than simply what they think, so that we can influence this behaviour to drive sales & loyalty. Our Customer Experience Audit considers what is right and wrong about the experience your customers have with you – not just in rational and functional terms but also in emotional terms. Our innovative Customer Heartbeat™ technique allows us to pinpoint precisely what your customers want. It traces their every step, and monitors how they feel at each interaction. From this, we can see where they are happy, and where we need to improve their experience. The process includes a clear guide to communicating with customers, implementing changes and measuring their effect, to ensure you consistently deliver an experience to delight the customer at every point. If you have a problem with one specific customer interface our Experience Keyhole Surgery™ identifies and fixes the experience at individual customer touchpoints. Two challenges facing companies right now are the economic down turn and the need to be seen to be ‘Green’. Our Shopper Optimisation programme is designed to drive greater value out of a customer base by focusing on the experiences influencing the behaviour of key customer groups. Our Eco-Ethical Experience Strategy (or 3E) programme uses our Customer Heartbeat™ methodology to really understand what your customers and stakeholders expect from you in terms on your green credentials, messages and behaviours. “The impact has been great and CGA’s work has become installed in our vocabulary. The work has made a valuable contribution to the business and surpassed our expectations.” Ken Lee, Group Marketing Director - Inchcape To find out what CGA could do for your business, call +44 (0)1483 209 586 or email info@cgaexperience.com today. New LicenseesIf you know of any organisation that would benefit from holding a License please ask them to contact jamie Lywood on +44 (0)7850 20 20 30 or email JL@compathy.co.uk Thank you |
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UK & EMEA |
