Over the past 18 years we have developed numerous products and services relating to empathy measurement, benchmarking and improvement including: 1. The Customer Empathy Audit™ 2. EPIC Benchmarking Programme formerly known as the ERIC Benchmarking Programme™ 3. Interviewing 4. On-site Discovery 5. Tools and techniques for capturing interactions for analysis 6. Measurement Workshops / Correlations 7. Empathy Solutions - Measurement and Management 8. Something4Everyone - SOCAPiE Benchmark Programme |
