Products and Services

Over the past 18 years we have developed numerous products and services relating to empathy measurement, benchmarking and improvement including:

1.     The Customer Empathy Audit™            

2.     EPIC Benchmarking Programme formerly known as the ERIC Benchmarking Programme

3.     Interviewing

4.     On-site Discovery

5.     Tools and techniques for capturing interactions for analysis

6.     Measurement Workshops / Correlations

7.     Empathy Solutions - Measurement and Management

8.   Something4Everyone - SOCAPiE Benchmark Programme

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Jamie Lywood,
21 Jun 2011 04:49
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Jamie Lywood,
6 Oct 2011 09:42
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