1.     The Customer Empathy Audit™            

2.     EPIC Benchmarking Programme formerly known as the ERIC Benchmarking Programme™

3.     Interviewing

4.     On-site Discovery

5.     Tools and techniques for capturing interactions for analysis

6.     Measurement Workshops / Correlations

7.     Empathy Solutions - Measurement and Management

8.   Something4Everyone - SOCAPiE Benchmark Programme