Each Licensee is supported by 'Accredited Suppliers' who are experts in their fields and you can be assured of a first class and professional service.  Licensees, of course, have their own skills and expertise to add to the mix and you should understand the value that each brings to you and how they support your own individual needs.

We strongly suggest that you always ask your Licensee whether they are using the 'Accredited Suppliers' that are available to them or their own resources when performing any of the services available from the attached document.

One product that we are retaining control of is the Empathy Benchmark.  Previously known as the ERIC Programme (Empathy Rating Index Company), the benchmark has been updated to include questions on referral.  We now call this benchmark Aspire60 and you will find more details on it in the attached document.