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Supporting SOCAPiE at Call Centre EXPO

posted 4 Oct 2012, 06:21 by Unknown user
I spent the 2nd and 3rd October at the Call Centre Expo Exhibition in Olympia supporting SOCAPiE (Society of Consumer Affairs Professionals in Europe).   An interesting couple of days and particularly nice to spend time with Robert Crawford (SOCAPiE), Michael Hill (SOCAPiE), Kathy Stiff (Supporting Customer Care Ltd.) and Tim Poyntz (Customer Impact).
I find it quite frustrating that the industry is yet again falling back to technology for the answers to develop a great customer experience - of course technology has a place but surely it is a balance with people development?