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Jamie's final video story on Customer Empathy and Corporate Culture

posted 5 Feb 2013, 02:15 by Unknown user   [ updated 16 Jul 2013, 15:57 by Unknown user ]
Jamie had planned to write a book - 'Campfireology' - a set of metaphoric tales relating to the business world.  As part of this process he released a set of these video stories.  This is the final one which he posted on 5th February 2013.  No-one could have known that only 3 months later he would leave us; but I do believe this video is how he would love to have been remembered - entertaining his audience.
The 7th in the series 'The Customer is NOT always right!' is available below.  It is a short (3:35) video and includes 2 stories on why it is so important to understand why the Customer might feel that they are right - even if they are technically wrong.