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Customer Experience Forum

posted 13 Jan 2012, 01:40 by Jamie Lywood   [ updated 13 Jan 2012, 01:47 ]

Definity meet as a Forum four times a year.  The next meeting date is Wednesday 8th February, 2012.

The aim is to provide a setting in which specialists at the operational end of customer experience, quality measurement and coaching can share experience and best practice, enhance and develop skills and discuss key topics with like-minded professionals.

The Forum is for you if you:

  • Have strategic responsibility for contact centres and/or any aspect of customer experience – whether phone, correspondence, web or face-to-face.  
  • Are responsible for, or work in, a specialist Quality Assessment or Improvement Team.  
  • Are a training or coaching specialist working to improve customer experience.  
  • Manage a customer-facing team and have responsibility for monitoring, motivating and improving the performance of your team.  
  • Assess and/or measure the quality of service delivered to customers as part of your role.

The Forum provides an environment in which you can further your professional development and network with a range of people working in similar settings in other organisations.  Definity would be delighted if you would like to join this growing group and attend the next meeting on Wednesday 8th February 2012. Please contact Definity to join the mailing list and to register your interest in this and following events.

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