·
Work with existing consultancies or within
existing contracts whist empowering your suppliers with new skills and
services
·
Complement existing strategies with a
proven metric across all channels, functions and geographical borders
·
Access and assimilate research on empathy
in the work-place
·
Participate in a global benchmarking
programme on ‘how you make your customers feel’ and ‘how they feel whilst
you
process them’ and correlate findings to internal financial and other data
·
Benefit from the expansion of the
development of empathy products and services as they are incorporated into
existing supplier toolkits.
·
All Harding & Yorke's Historical Data
including the outputs of the ERIC Benchmarking Programme (2004-9)
·
All Questionnaires (Telephony / Retail /
Correspondence (Letter and Email) / Automated Services / Web)
·
Access to, and participation in, EPIC
Benchmarking Programme
·
Proposal and Presentation Templates
·
Exclusive access to, and rights over,
Academic Research findings (annual spend up to £40k per annum)
·
Rights to develop own products and services
·
PR, Conference and Event material
·
Business Development Opportunities -
secured through Blanket Agreements and Speaking engagements
· Regular Database Marketing - using 15,000 existing contacts