Our Partners

Empathy 'Partners

Empathy Partners following the sad death of Jamie Lywood now handle the IP, methodology and designs (both registered and unregistered) of Harding & Yorke.  We have decided to abandon licensing with the existing licensees becoming working 'partners' with us instead. This 'partnership' is offered to a limited number of consultancies and other parties and includes supporting them with accredited suppliers and business development opportunities. 



The benefits of being a partner to your Agency or Consultancy include

  • Work with existing consultancies or within existing contracts whist empowering your suppliers with new proven skills and services
  • Compliment existing strategies with a proven metric across all channels, functions and geographical borders
  • Access and assimilate research on empathy in the work-place
  • Participate in a global benchmarking programme on ‘how you make your customers feel’ and ‘how they feel whilst you process them’ and correlate findings to internal financial and other data
  • Benefit from the expansion of the development of empathy products and services as they are incorporated into existing supplier toolkits.
  • All Harding & Yorke's Historical Data including the outputs of the ERIC Benchmarking Programme (2004-9)
  • All Questionnaires (Telephony / Retail / Correspondence (Letter and Email) / Automated Services / Web)
  • Access to, and participation in, EPIC Benchmarking Programme
  • Proposal and Presentation Templates
  • Exclusive access to, and rights over, Academic Research findings (annual spend up to £40k per annum)
  • Rights to develop own products and services
  • Input on Research Objectives and Goals
  • PR, Conference and Event material
  • Business Development Opportunities - secured through Blanket Agreements and Speaking engagements
  • Regular Database Marketing - using 15,000 existing contacts



Accredited Services include:

Project Management / Researchers (trained and monitored) / Call Filtering / First and Secondary Analysis / Presentation Build and Delivery / Facilitation / Consultancy and Change Management (Training & Coaching Design and Delivery) / Access to Academics / Product Development / Breakfast Briefings / Conference and Event Speakers / Telephone Marketing Campaigns / Client Meeting Attendance / Pricing Support / Sponsorship Opportunities etc.

Services, data, downloads, research findings and other support material are provided directly and exclusively to a partner through a dedicated website: www.empathylicensing.com


If you would like to recommend a consultancy or other organisation to become a partner please contact Phil Owens 


Subpages (1): Our Partners