This site is maintained and operated by Compathy Limited who license and accredit users of the Harding & Yorke (H&Y) empathy measurement methodology throughout the World. Empathy measurement is the only measurement in the Customer Experience space that is academically proven to correlate with Profit and to be judged at 98.9% reliable. Only the Licensees listed in this site have exclusive access to accredited resources, proven methodologies, IP grants and an on-going empathy research programme.  Over 18 years H&Y developed a unique approach to measure how it feels to be a customer of an organisation and consultancy services to help you to improve your Customers' Experiences.  Our aim has always been very simple - to help you build and sustain great experiences for those who work for you, and with you.  From 2011, we are delighted to announce that our services are available through a limited number of Licensees - each experts in their own rights.  Together we will develop products faster, be more competitive and meet your needs more fully.
To meet, and appraise, the Licensees please click on the Licensing tab above and read about their particular expertise.

Video - Linking Empathy with Profit

Compathy News

  • TheCityUk Tuesday 21st February 2012 - Jamie Lywood, CEO of Compathy Limited, gave a lively keynote speech on the importance of empathy in business. His company licenses and accredits users of the Harding & Yorke empathy measurement methodology, helping to make genuine improvements in customers’ experiences while creating profit. Jamie illustrated his points with entertaining anecdotes, using stories from outside financial services to explain how those in the room might best build a concern for treating their customers well into their work in our industry.
    Posted 24 Feb 2012 04:21 by Jamie Lywood
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Compathy Events

Compathy Blog

  • CGA Experience latest Licensee We are delighted to welcome CGA Experience to the UK & EMEA Licensee Group. CGA understands the landscape that customers inhabit, the kinds of emotional experience that shape their buying habits and how best to ensure their ongoing loyalty to client brands. And through this insight, they help to deliver world-class customer experiences – the essential foundation of a more profitable business. Chris Garthwaite, the CEO and Founder of CGA, says:"CGA is a community of experts and advisors in customer experience. Drawn from a range of talents and expertise, we are connected by a passion for the customer and proven individual track records with many of the world’s most exciting companies. Together, we provide advice, powerful insight and follow ...
    Posted 1 Feb 2012 07:33 by Jamie Lywood
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