In the course of our work we often come across interactions that evoke some serious emotions - whether it be laughter, despair or pure admiration. We wanted to find a way to share these moments with you whilst ensuring that we maintain absolute confidentiality and without putting anyone we work with, or for, under any duress or embarrassment.

In this 'FUN' section we have collected soundbites, video clips and scans from our own research and from other sources for you to review. When we know the origin of a clip we make sure that we have obtained permission to use it on this site. At all other times, and when the specific clip is not already in the public domain, we make sure that neither the originating company nor any individual is identified.

If you have any comments on this aspect of our site or if you would like to contribute to our collections please feel free to contact Jamie Lywood on 0845 450 1750 or at JL@empathy.co.uk.

An Email to Edinburgh Police

ERIC Online Demo

A short Video Demo of the ERIC Online Database and its reporting capabilities

The Art of Negotiating

Extreme Customer Retention

5 min call where the customer tries to cancel his AOL account