Rocket Consultancy Ltd

 

Rocket combine intuitive consultancy and professional training expertise to deliver tangible improvements in your people and organisation. What do we mean by “tangible”? We mean that every improvement – large or small – has a direct impact on your organisation’s success and cumulatively enables you to achieve the highest levels of performance.
 
 
 
 
With over 15 years experience in supporting organisations to improve their sales and service performance, we consider ourselves leaders in training contact centre staff. Not only can we help sales and service leaders develop transformational skills, we will help you measure the results and demonstrate how your organisation makes your customers feel when they engage with you.

 

Ask us about:

  • Developing a culture of service excellence
  • Measurement of the customer experience
  • Improving sales performance
  • Negotiating, influencing and objection- handling skills
  • Empathy measurement
  • Contact centre ‘train the trainer’ development toolkits
  • Contact centre consultancy and quality management
  • Contact centre accreditation (in partnership with City and Guilds)
 Contact: Cilla McKay on +44(0)1865 301 323  or email  cmckay@rocketconsultancy.com
 
 
 
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