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For obvious reasons we can not talk too much about the projects we are curently working on.
What we can say though is that we continue to work with clients over many years -supporting and inspiring their people and monitoring their progress.
We are able to demonstrate some fantastic results and now that we have validated our measures with Profitability we will continue to develop support and training material on all Empathy Competencies so that our clients will stand out from the rest.
Interested in working with us? call Jamie Lywood on 0845 450 1750 or email JamieL@empathy.co.uk
Current Clients
AbbeySince 2004, Abbey has been part of the Santander Group, the seventh largest bank in the world by profit. The combination of the heritage and familiarity of the Abbey brand backed by the experience, expertise and systems of Santander is driving Abbey's plans to become the best bank in the UK.
Admiral Insurance GroupAdmiral specialise in providing low cost car insurance for younger drivers, people living in cities and those driving performance cars.
Admiral has been listed for the last six years in the Sunday Times list of the 100 Best Companies to Work For, and for the last four years in the Financial Times list of 50 Best Workplaces in the UK and 100 Best Workplaces in the EU.
AonHeadquartered in Chicago, Aon Corporation is a leading provider of risk management services, insurance and reinsurance brokerage, human capital and management consulting, and specialty insurance underwriting. Aon has an employee base of 43,000 people working in 500 offices in more than 120 countries
ASDAASDA is a chain of supermarkets in the United Kingdom offering food, clothing and general merchandise products. It became a subsidiary of the American retail giant Wal-Mart in 1999, and is currently the second largest chain in the UK after Tesco.
A reference for ASDA is available. Please call Jamie Lywood on 0845 450 1750 for further information.
AXA PPPAXA PPP healthcare has been providing access to specialist healthcare services for over 65 years and is one of the UK's largest medical insurance companies.
A reference is available from AXA PPP. Please call Jamie Lywood on 0845 450 1750 for further information.
Barclays BankBarclays PLC is a global financial services provider operating in Europe, the United States, the Middle East, Latin America, Australia, Asia and Africa. It is a holding company that is listed in London and New York. It operates through its subsidiary Barclays Bank PLC. It is also a sponsor of the English Premier League football. It is the third largest bank in the United Kingdom based on assets.
Boden Mail OrderBoden was founded in 1991. They initially launched with just 8 menswear products. In 1994 womenswear was alunched and Childrenswear (Mini Boden) followed in 1996. Today Boden employ over 500 hard working staff and they despatch over 3,000 orders every day.
Bristol WaterBristol Water plc is a subsidiary of Bristol Water Group Ltd, which is itself a wholly-owned subsidiary of Sociedad General de Aguas de Barcelona S.A. (Agbar). Regulated water supplier serving over 1 million people.
A reference for Bristol Water is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Britannia Building SocietyBritannia Building Society provides financial services both directly and through more than 250 branches. Britannia is an important provider of both mortgages and savings in the UK, as well as commercial lending. Britannia also has an agreement with AXA to provide life, pension protection and investment products through its branches.
A reference for Britannia is available. Please call Jamie Lywood on 0845 450 1750 for further information.
BSkyBBritish Sky Broadcasting (BSkyB) is the operator of the UK's largest digital television platform, Sky digital. Sky also owns and operates 11 channels, including Sky One, Sky News, Sky Travel, the Sky Sports channels and the Sky Movies channels.
Reference for BSkyB is available. Please call Jamie Lywood on 0845 450 1750 for further information.
BTBT is a leading provider of communications solutions serving customers throughout the world. With almost 431,800 people employed directly and indirectly by BT in the UK, the company makes a substantial contribution to the national economy.
BUPABUPA began as The British United Provident Association in 1947. Its biggest and original business is health insurance in the UK for individuals, companies and other organisations. More than half of the UK's top companies are BUPA customers. BUPA insures over 8.1 million people worldwide.
A reference is available from BUPA. Please call Jamie Lywood on 0845 450 1750 for further information.
CapitaCapita is the UK's leading business process outsourcing (BPO) and professional services company. They support, transform and manage their clients' administration and customer services to meet the expectations of their customers and communities now and in the future.
A reference for Capita is available. Please call Jamie Lywood on 0845 450 1750 for further information.
CarillionCarillion plc is one of the UK's leading support services and construction companies, employing over 50,000 people. They have annual revenue of around £4bn and operations across Britain as well as in Europe, Canada, the Middle East and Caribbean.
A reference for Carillion (aka Mowlem) is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Carphone Warehouse
The Carphone Warehouse is Europe's leading independent retailer of mobile phones and services, with over 2,200 stores in 11 countries. Over the past 5 years, The Carphone Warehouse has built up a significant Telecoms business, which already contributes half of the Group's revenue and is set to be a major driver of future profitable growth.
CentricaCentrica was created in 1997 when British Gas plc demerged into Centrica plc and BG plc (later BG Group plc). The demerger grouped British Gas's gas supply, services, retail businesses and gas production business of the Morecambe gas fields under Centrica. Centrica is the largest supplier of gas to domestic customers in the UK, and one of the largest suppliers of electricity, operating under the trading names "Scottish Gas" in Scotland and "British Gas" in the rest of the UK.
Churchill InsuranceChurchill Insurance launched in 1989 by Martin Long as one of the UK's first direct motor insurers. Today Churchill provides a range of insurance products from Car Insurance to Travel Insurance. The company is UK based and has all its call centres within the UK. Churchill Insurance was acquired by Royal Bank of Scotland Group plc from Credit Suisse Group for £1.1 billion in June, 2003.
A reference for Churchill Insurance is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Companion CareWith 39 veterinary practices across the UK, Companion Care is proud of its reputation as the leading provider of small animal veterinary services. Each one of their surgeries offers modern, excellent and friendly healthcare for pets, delivered 7 days a week with long opening hours to suit today's busy pet owners.
A reference for Companion Care is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Dwr Cymru (Welsh Water)Welsh Water is owned by Glas Cymru a single purpose company with no shareholders and is run solely for the benefit of customers. The Glas Cymru business model aims to reduce Welsh Water's asset financing cost, the water industry's single biggest cost, and improve service delivery by employing best in class contract partners for each distinct activity of the business.
A reference for Dwr Cymru is available. Please call Jamie Lywood on 0845 450 1750 for further information.
E-onPart of the E-ON Group, They are the UK's largest integrated energy company, generating and distributing electricity, and retailing electricity and gas.
A reference for E-on (Powergen) is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Environment AgencyThe leading public organisation for protecting and improving the environment in England and Wales.
A reference for the Environment Agency is available. Please call Jamie Lywood on 0845 450 1750 for further information.
EurotunnelEurotunnel is the holder, until 2086, of the Concession to operate the cross-Channel Fixed Link made up of twin rail tunnels and a service tunnel below the bed of the Straits of Dover, of two terminals in Folkestone (Kent) and Coquelles (Pas-de-Calais) which provide access, as well as a fleet of 25 Shuttles which transport passenger vehicles or trucks.
A reference for Eurotunnel is available. Please call Jamie Lywood on 0845 450 1750 for further information.
First DirectFirst Direct is a telephone and internet based commercial bank in the United Kingdom, a division of HSBC Bank plc. first direct is headquartered in Leeds, West Yorkshire, England, and has over 1.2 million customers.
According to MORI and NOP research, first direct has been the most recommended bank in the UK for the past 13 years.
A reference for First Direct is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Friends ProvidentFriends Provident is a leading UK financial services group and a member of the FTSE100 Index. With a history dating back to 1832, Friends Provident has three core businesses:
- The UK Life and Pensions business
- The International Life and Pensions business
- The Asset Management business
A reference for Friends Provident is available. Please call Jamie Lywood on 0845 450 1750 for further information.
HBoSHBOS is the UK's largest mortgage and savings provider and the number one provider of new investment products. The Group is one of the UK's leading general insurers and has a reputation for excellence in the provision of business banking and corporate finance, delivering innovative funding solutions across a range of markets.
A reference for HBoS is available. Please call Jamie Lywood on 0845 450 1750 for further information.
HotelConnectEstablished in 1993, HotelConnect was formed to serve today's independently minded traveller and offers a large range of quality vetted hotels at unusually low prices for both business and leisure.
A reference for HotelConnect is available. Please call Jamie Lywood on 0845 450 1750 for further information.
HSAHSA has been helping individuals and families since 1922, a history which pre-dates the NHS. The company is a mutual, which means that they have no shareholders and exist purely for the sake of their members. HSA offers a choice of simple healthcare options including health plans, dental plans and personal medical plans .
A reference for HSA is available. Please call Jamie Lywood on 0845 450 1750 for further information.
HSBCHSBC Bank plc is one of the major clearing banks in the United Kingdom having more assets than any other bank. The business ranges from the traditional High Street roles of personal finance and commercial banking, to private banking, consumer finance as well as corporate and investment banking. Across all brands the bank operates some 1800 sites in the UK.
HSBC's UK headquarters are at HSBC Tower, 8 Canada Square in the Canary Wharf area of East London. This building is also home to HSBC Holdings plc's headquarters, and houses some 8,000 staff over 45 levels.
ING DirectING Direct, the world's leading direct savings bank, is active in nine countries and has over 18 million customers worldwide. ING Direct was launched in the UK in May 2003 and now has over 1 million customers in the UK. The head office is in Reading and a second office was opened in Cardiff in 2004.
A reference for ING Direct is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Lloyds TSBLloyds TSB is one of the main 4 high street banks in the UK providing all standard high street and online banking facilities for domestic and business account holders.
A reference for Lloyds TSB is available. Please call Jamie Lywood on 0845 450 1750 for further information.
Marks & SpencerMarks & Spencer have 520 stores located throughout the UK, this includes their largest store at Marble Arch, London. In addition, the Company has 240 stores worldwide, including over 219 franchise businesses, operating in 34 countries.
Marshall & GalpinMarshall & Galpin Solicitors is founded on the principle of providing the best legal experience for individuals and businesses. They have offices in Oxford, Abingdon and Thame. They believe in offering the very best of the old and new: up to date expertise and facilities backed by a traditional and personal service.
A reference for Marshall & Galpin is available. Please call Jamie Lywood on 0845 450 1750 for further information.
MMO2Telefónica O2 Europe plc
The Telefónica O2 Europe group comprises mobile network operators in the UK, Ireland and Slovakia, along with integrated fixed/mobile businesses in Germany and the Czech Republic - all of which use 'O2' as their consumer brand.O2 has more than 39 million fixed and mobile customers across Europe and 29,000 employees across the Group. It is reporting over 8% growth in total mobile customer numbers and revenues of over 3.5 billion Euros to the 3 months ended 30 June 2007.
National Blood ServiceThe National Blood Service is not to be confused with the National Health Service. However it is an integral part of the NHS, and guarantees to deliver blood, blood components, blood products and tissues from their 15 blood centres to anywhere in England and North Wales.
They also ensure that the blood supplied is properly screened and is safe for patients. Every year NBS collects, tests, processes, stores and issues 2.1 million blood donations.
A reference for the National Blood Service is available. Please call Jamie Lywood on 0845 450 1750 for further information.
National ExpressNational Express is the largest scheduled coach service provider in Europe. In the UK the distinctive white National Express coaches operate to 1000 destinations and carry over 16 million customers a year.
A reference for National Express is available. Please call Jamie Lywood on 0845 450 1750 for further information.
NationwideNationwide is the largest building society in the world, with 12 million customers. They are the second largest mortgage provider in the UK and the largest online mortgage provider. Nationwide also provides a complete end to end online application, with only the Yorkshire Building Society and Northern Rock offering a similar process.
Next DirectoryThe ground-breaking mail order operation NEXT Directory launched in 1988 with a hardback book containing 350 pages, creating the blueprint for catalogue retailing. There are over 1100 pages in the Spring/Summer 2007 book offering extensive collections for men, women, children and everything for the well dressed home. Online shopping was introduced in 1999 and the entire book is available to shop from on the internet, page by page - another first in Home Shopping in the UK.
A reference for Next Directory is available. Please call Jamie Lywood on 0845 450 1750 for further information.
NHS Choose & BookChoose and Book is a national electronic referral service which gives patients a choice of place, date and time for their first outpatient appointment in a hospital or clinic. Patients can choose their hospital or clinic, and then book their appointment to see a specialist with a member of the practice team at the GP surgery, or at home by telephone or over the internet at a time more convenient to them.
NHS DirectNHS Direct is at the forefront of 24-hour health care - delivering telephone and e-health information services day and night direct to the public. Although the organisation started out in 1997, it has been growing and changing over that time, most noticeably since April 2004.
Norwich UnionNorwich Union is an Aviva company.
Aviva is the world's fifth-largest insurance group and the largest insurance services provider in the UK.
OttoThe Otto Group is a leading international trading and services corporation, whose 123 major companies and 53,000 employees in 19 countries do business in a worldwide network. A combination of retail, financial services, other services and wholesale activities allows the group to serve its customers as a reliable partner.
A reference for Otto is available. Please call Jamie Lywood on 07850 20 20 30 for further information.
Pizza HutPizza Hut UK Ltd is now 100% owned by Yum! Cheesy Bites is launched! 697 restaurants now in the UK! 154 stores are franchise owned by 61 franchisees.
PrudentialEstablished in 1848, today Prudential plc is an international financial services company with a product range which extends from personal banking, insurance, pensions and retail investments, to institutional fund management and property investments.
RedcatsIn Fashion and Home Furnishings, Redcats Group federates around a common business line, Home Shopping, 17 brands with strong identities, leaders in their respective markets: La Redoute, La maison de Valérie, Vertbaudet, Somewhere, Cyrillus, Daxon, Empire Stores, Ellos, Chadwick's, Metrostyle, Jessica London, Woman Within, Roaman's, KingSize, Brylane Home, The Sportsman's Guide, The Golf Warehouse.
A reference is available from Redcats. Please call Jamie Lywood on 0845 450 1750 for more information.
Research Machines (RM)Research Machines is the former name of the group of companies now known as RM. RM specialises in providing products and services to schools, colleges, universities and government education departments & agencies. As of 2007, RM employs approximately 2,100 people, with the majority based in the company's headquarters located on Milton Park, Abingdon, Oxfordshire.
A reference is available from Research Machines. Please call Jamie Lywood on 0845 450 1750 for further information.
ReutersReuters is a global information company providing indispensable information tailored for professionals in the financial services, media and corporate markets.
A reference is available from Reuters. Please call Jamie lYwood on 0845 450 1750 for further information.
Royal College of NursingThe RCN represents nurses and nursing, promotes excellence in practice and shapes health policies.
A reference is available from RCN. Please call Jamie Lywood on 0845 450 1750 for more information.
Sony EricssonSony Ericsson is a joint venture established in 2001 by the Japanese consumer electronics company Sony Corporation and the Swedish telecommunications company Ericsson to make mobile phones. The stated reason for this venture is to combine Sony's consumer electronics expertise with Ericsson's technological leadership in the communications sector.
South East WaterSouth East Water supplies 400 million litres of top quality drinking water every day to 1.5 million people in the South East of England. It is owned by Hastings Diversified Utilities Fund (HDF) and the unlisted Utilities Trust of Australia (UTA).
Standard LifeStandard Life provides an extensive range of products and services which is aimed at meeting the financial requirements of their customers throughout their lives. These products include financial service products and Healthcare.
Tesco Personal FinanceTesco Personal Finance is a telephone and internet based commercial bank in the United Kingdom and is a 50:50 joint venture between Tesco, the UK's largest supermarket and the Royal Bank of Scotland, the fifth largest bank in the world. It is registered in Scotland at St Andrew's Square, Edinburgh.
TNTTNT is the European market leader in global express and international mail services.
Toyota GBToyota are one of the leading car manufacturers in the world. Toyota (GB) PLC provide Marketing and Distribution services to support the sales of Toyota cars through their network of 220 independent dealers across the country, as well as operating a parts distribution business and training organisation for the dealerships.
TravelexTravelex is the world's largest foreign exchange specialist. Best known for foreign exchange outlets in airports and ports around the world, Travelex are also a leading supplier of international payments, travel assistance services and bulk shipments of currency banknotes the world over.
UnipartUnipart Group is one of Europe's leading independent logistics companies and a pioneer of lean thinking. Unipart has a unique philosophy of doing business which we call The Unipart Way. They believe that no other logistics organisation has developed "lean" thinking to the extent that they have.
VodafoneToday Vodafone is the world's leading international mobile telecommunications group with equity interests in 27 countries across 5 continents, 186.8 million proportionate customers and 33 partner networks.
A reference is available from Vodafone. Please call Jamie Lywood on 0845 450 1750 for further information.
Wiltshire Farm FoodsWiltshire Farm Foods has been relied upon for over 15 years to deliver a delectable range of frozen ready meals and desserts across the UK and Northern Ireland - their friendly & caring drivers deliver free of charge, right to the customer door.
WPAWPA are a specialist private medical insurer, solely offering medical and dental insurance to individuals and companies. They do not operate restricted hospital lists and as a Not for Profit company they do not have shareholders to satisfy and therefore value customer service over profit.
ZedZed Group develops and markets entertainment and community products and services for mobile and the internet. The company is the leading mobile value-added by revenue and geographical footprint with presence in 37 countries through agreements and over 100 mobile networks.
