We are delighted to present just some case studies on the work Harding & Yorke have done over the years. Each piece of work that we embarked on was different and verbal references are available for those of you that require more information. The vast majority of our work begins with an Empathy Audit and benchmark which examines 'how it feels to be a customer' and 'how it feels to be processed' - this analysis and experiential feedback gives strong foundations for client organisations to catalyse action and build a strong customer centric strategy for the future.
One of the best ways to understand the impact of the work our licensees can deliver is to view a short (6 minute) video made on the business in 2010 as a part of the Daily Telegraph's 'Secrets of Success' series. Please click here to view
For a full list of Harding & Yorke Clients and Users of the Empathy Methodology please click HERE
The following case studies are available: