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Martin's blog

posted 22 Aug 2013, 07:04 by Unknown user   [ updated 22 Aug 2013, 07:51 ] to full article

I have often thought that having a blog is egotistical and why would anybody be interested in what I am doing? Well recently, a good friend of mine passed away and so did his position as the empathy lobbyist. So I have decided to continue and build on some of the fantastic work that Jamie Lywood did and share some of my experiences as a customer. Some of them are good, some are bad but the one thing that they have in common is how I feel as a customer.

I hope that you enjoy my observations, praise and moans as much as I do in receiving great customer experiences and if you have any that you would like to share then please let me have them.


It never rains it pours

‎06 ‎August ‎2013, ‏‎12:46:45 | (Martin Jukes)Go to full article
I recently noticed a crack in my windscreen. I don't know where it came from or how it happened but it needed to be replaced. My wife called the Insurance Company who took all of the details and asked lots of questions before transferring her to the Windscreen Repairer who asked the same questions and many in a way that appeared suspicious. Anyway, eventually they arranged an appointment for it to be replaced but the call was certainly distasteful and a poor experience. The day of the repair came it was replaced at an agreed time, so all well that ends well we think (apart from the £80 excess). 2 days later I am out in the car and the heavens open! I turn on the wipers and the drivers side does not move! The wiper had been removed to replace the windscreen and not fitted properly so it did not work. In torrential rain I  had to get out of the car and check what the problem was. I could not drive as it was too dangerous. We pay our insurance policy, we deserve better. I am sure that if I call the Insurer they will tell me that its not their problem as they don't do the replacement but they should take responsibility for their subcontractors. Does this sound familiar?
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