On behalf of our Licensees we continue to build on all our products and services with some very interesting results. Possibly the most interesting is the work we have done recently with a number of clients on Collections and Complaints. In both of these areas we have been mapping the outcomes based on behaviours and we can now identify the right behaviours to achieve the optimum results. This influences the way Licencees approach new clients and there is a good deal of pull through as we continue to learn more about this approach.
If you wouldlike to know more about the work we have been doing prior to contacting a Licensee then feel free to contact us. (firstname.lastname@example.org)