CGA understands the landscape that customers inhabit, the kinds of emotional experience that shape their buying habits and how best to ensure their ongoing loyalty to client brands. And through this insight, they help to deliver world-class customer experiences – the essential foundation of a more profitable business.
Chris Garthwaite, the CEO and Founder of CGA, says:
"CGA is a community of experts and advisors in customer experience. Drawn from a range of talents and expertise, we are connected by a passion for the customer and proven individual track records with many of the world’s most exciting companies. Together, we provide advice, powerful insight and follow-through solutions to ensure your customer experience is outstanding. Our empathy license is a natural extension of our existing skills and expertise and we look forward to working with Compathy".