In response to client demand, Harding & Yorke Empathy Academy have designed a series of Open Workshops that run all year round.  We are aware that sometimes large scale programmes are not always the right solution, so these workshops offer you the flexibility to provide specialised training solutions to specific individuals in your organisation. 

Whether you want to gain new skills in communication, coaching, team management or your department needs to develop robust performance management tools, then the Harding & Yorke Workshops are for you.

To find out more about the Content of our workshops below click here

Open Workshops

• Relationship Management (Customers and Colleagues)
• Call Handling
• First Call Resolution and Controlling the Call
• Selling with Empathy
• Writing effective e-mails
• Creative leadership - Re-energise a Tired Team
• Incorporating Empathy into Your Call / Communication Handling Standards (Creating a standard from scratch or reviewing an existing standard)

Myers Briggs Type Indicator Workshops

• Management and leadership development
• Team building and development
• Organisational change

Caroline Hardwicke, Senior Consultant and Qualified  MBTi User facilitates these workshops. Please contact Caroline Hardwicke to fine out more about how these workshops are run.

In line with our philosophy “it’s not just what you do, but how you do it”, not only is the material relevant and up-to-date but our facilitators ensure that the sessions are fun, thought-provoking and challenging.  The Empathy Academy Team have worked in customer facing roles in both the private and public sector, so are able to bring the material to life by sharing real experiences and solutions.  All delegates leave with a clear understanding of how they can practically action their learnings in the workplace, and often in their personal lives too.  We aim to inspire you to find new ways of approaching situations to gain better results.

So what do our delegates think?

“Excellent tips and practical ideas.  I feel that I’ve now got greater confidence in my job role - thank you!”

Delegate from a Health Insurance Company 

“A really practical course that focuses on using a common sense approach.  Great tools to take away to handle complaints and difficult calls." 
Delegate from an Energy Provider

“If your team or company doesn't think about how it communicates, it should not be surprised if people do not really listen!  I now understanding how to communicate more effectively with people in my team who have a different point of view to me – part of this has been through learning lots about myself.”

Delegate from a Veterinary Practice

“Interactive, fun and extremely useful!  I’m keen to get back to my team and put what I have learnt into practice.  It’s made me realise that providing world class service is achievable!”
Delegate from an Energy Provider