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OK - so we've been through NLP, TQM, CRM, Six Sigma and Net Promoter - none of which has delivered entirely to their promise.
Harding & Yorke are leaders in identifying and developing 'EMPATHY' within the corporate environment.
Why is this so different?
We have the definitive proof that links the way you make people feel with Return on Capital Employed.
In achieving this we have had to understand the core EMPATHY competencies and drivers of behaviour. We can help interpret these within your business and give you the edge.
Call Jamie Lywood on 0845 450 1750 or email JamieL@empathy.co.uk for more information.
Competitive Intelligence
If you are looking for competitive intelligence Harding & Yorke can help. It is generally accepted that the current battleground for customers' wallets is in the capturing of their hearts and minds.
Harding & Yorke are the sponsors for the largest on-going benchmark programme (ERIC) comparing and contrasting both the subjective and objective key components that make customers do what they do.
Our expert resources are available for you to go further. Brand and Service positioning is of critical importance and failure in getting it right can be costly.
We can look to your direct competitors as well as those companies that you aspire to and give you market intelligence as to their performance against their own values and indicate where you need to position yourselves for positive differentiation.
Our researchers are experts at accessing organisations at every channel and analysing the trend culture inherent within it.
For more information regarding Competitive Intelligence please call Jamie Lywood on 0845 450 1750 or email: JamieL@empathy.co.uk
