Compathy sponsors an Anthology of Stories recited by Jamie Lywood. The stories are all on Empathy or Corporate Culture and all have influenced Jamie's private or professional life in some way.
Jamie, since 1994, has been CEO of a number of organisations dedicated to the measurement and management of empathy in the corporate environment (including the Harding & Yorke Group of Companies) and was the driving force behind identifying the correlation between the Empathy Measures and Profitability. He has worked with over 100 companies throughout the world and regularly speaks at private and public conferences. He now licenses out the empathy measurement methodology and he dedicates his time in support of the Empathy Licensees.
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|An Anthology of Stories recited by Jamie Lywood. This introduction puts the stories into context and introduces the concept. Each of the stories have influenced Jamie's private or professional life in some way and he now shares them for others to learn, use or share as they feel fit.|
|#1 The Retailers Dilemma. This story focuses on how and why our own personal morality sometimes goes out of the window when we make decisions as a corporate body. Featuring lessons in Culture / Measures and Solutions|
|#2 - St. Peter and the Pathway to Heaven. This story is a very good way to understand how it feels to be a prospect in the first instance and then subsequently as a customer of the same organisation. Featuring lessons in Customer Service and Sales|
|#3 - The Monkey Story. This is a remake of an original story from The Harvard Business Review. In it we understand why larger organisations do what they do - often at the expense of empathy. Featuring lessons in Culture and Solutions|
|#4 - The HYM Sheet. A matrix which was first designed during Jamie's time as CEO of Harding & Yorke. The HYM Sheet shows the difference between Empathy Measures and the more traditional Customer Satsifaction Measures often found in organisations. Featuring lessons in Customer Service / Sales / Measures / Solutions and Complaints|
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