About
You
You are
the reason for our existence. We are here simply to help you benefit
personally and financially from improved customer experiences.
The tools, techniques and expertise you are able to access
through us are designed to be cost effective, deliver a return on your
investment and, most importantly, are sustainable.
There are many reasons why you may be interested in using our
services. If you can't find what you are looking for - why not give us a
call anyway. Much of our work is designed and delivered purposefully for
clients and the full list of what we do / have done is too long to list here.
Above all we are about inspiring you and your
people to achieve excellence in all you do. The most important
ingredient in achieving this is YOU and we don't forget it.
About
Us
At Compathy we recognise the huge difference between what
was quickly becoming the default way to measure service quality - Customer
Satisfaction - and how a customer is made to feel when interacting with a
company, product or brand. After all, we argued, it is possible to be satisfied
and yet have a lousy experience in being satisfied.
Since then we have designed and developed tools to measure
and improve Empathy. This is the corporate ability to address the
emotional needs of customers as well as the physical needs measured more often
than not by more traditional ‘satisfaction' measures.
It is in this area that we have built our expertise and now
offer products, services and expertise to a wide range of industries - all
designed to help our clients improve and benefit from improved and sustained
customer experiences. |