This site is maintained and operated by Compathy Limited who license and accredit users of the Harding & Yorke (H&Y) empathy measurement methodology throughout the World. Empathy measurement is the only measurement in the Customer Experience space that is academically proven to correlate with Profit and to be judged at 98.9% reliable. Only the Licensees listed in this site have exclusive access to accredited resources, proven methodologies, IP grants and an on-going empathy research programme.  Over 18 years H&Y developed a unique approach to measure how it feels to be a customer of an organisation and consultancy services to help you to improve your Customers' Experiences.  Our aim has always been very simple - to help you build and sustain great experiences for those who work for you, and with you.  From 2011, we are delighted to announce that our services are available through a limited number of Licensees - each experts in their own rights.  Together we will develop products faster, be more competitive and meet your needs more fully.
To meet, and appraise, the Licensees please click on the Licensing tab above and read about their particular expertise.

Video - Linking Empathy with Profit

Compathy News

  • Customer Experience Forum Definity meet as a Forum four times a year.  The next meeting date is Wednesday 8th February, 2012.The aim is to provide a setting in which specialists at the operational end of customer experience, quality measurement and coaching can share experience and best practice, enhance and develop skills and discuss key topics with like-minded professionals.The Forum is for you if you:Have strategic responsibility for contact centres and/or any aspect of customer experience – whether phone, correspondence, web or face-to-face.  Are responsible for, or work in, a specialist Quality Assessment or Improvement Team.  Are a training or coaching specialist working to improve customer experience.  Manage a customer-facing team and have responsibility for monitoring, motivating ...
    Posted 13 Jan 2012 01:47 by Jamie Lywood
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Compathy Events

Compathy Blog

  • Mpathy Plus and Rocket Consultancy take on Licenses We are delighted to announce that both Mpathy Plus and Rocket Consultancy have taken on Empathy Licenses.  Mpathy Plus's Martin Jukes says "Becoming an Empathy Licensee is a really good fit for our business and we are looking forward to our clients benefiting substantially from our extended suite of product offerings".  Mpathy Plus are management consultants with a real focus on improving customer service and the customer experience. They provide a wide range of services across all sectors with expertise in developing organisations and services around the customer. Read more about Mpathy Plus.  Rocket Consultancy is the new consultancy founded by Cilla Mckay.  The Rocket team gains a clear understanding of the Client’s current position and then working ...
    Posted 19 Jan 2012 09:43 by Jamie Lywood
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