This site is maintained and operated by Jamie Lywood (Compathy) who licenses and accredits users of the Harding & Yorke (H&Y) empathy measurement methodology throughout the World. Empathy measurement is the only measurement in the Customer Experience space that is academically proven to correlate with Profit and to be judged at 98.9% reliable. Only the Licensees listed in this site have exclusive access to accredited resources, proven methodologies, IP grants and an on-going empathy research programme. Over 18 years H&Y developed a unique approach to measure how it feels to be a customer of an organisation and consultancy services to help you to improve your Customers' Experiences. Our aim has always been very simple - to help you build and sustain great experiences for those who work for you, and with you. From 2011, we are delighted to announce that our services are available through a limited number of Licensees - each experts in their own rights. Together we will develop products faster, be more competitive and meet your needs more fully.
To meet, and appraise, the Licensees please click on the Licensing tab above and read about their particular expertise.
Compathy News
-
Jamie's video stories on Customer Empathy and Corporate Culture continue .. We are pleased to report that the 7th in the series 'The Customer is NOT always right!' is now available. It is a short (3:35) video and includes 2 stories on why it is so important to understand why the Customer might feel that they are right - even if they are technically wrong.
Posted 5 Feb 2013 02:15 by Jamie Lywood
